Job Description

Assistant Store Manager

Hope Services is Silicon Valley's leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels.

Hope Services has been awarded 2022 Top Workplaces by San Francisco Chronicle, 2022 Top-rated Nonprofit by Great Nonprofits, and Received a Gold Seal of Transparency from Guidestar and a perfect 100/100 rating in three different categories: financial health, leadership and adaptability, and culture and community from Charity Navigator.

Pay Rate: $20.75 per hour

Purpose:

To supervise front-end operations and assure appropriate handling of incoming merchandise. Manage the sales floor staff for excellent customer service and teamwork.

Principle Responsibilities:

The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions:

1. Acts as back up to Retail Manager, fulfilling all daily responsibilities as assigned.
2. Supervises the processing of all incoming product into specific categories as prescribed by Retail Management.
3. Assures quality control of product in order to maintain highest product quality and meet customer expectations.
4. Provides high level of customer service, trains staff to perform quality customer service.
5. Maintains adequate staffing to meet store demands.
6. Supervises retail associates as assigned, providing ongoing training and support as needed.
7. Leads staff to assure a cooperative work environment for the team.
8. Assures compliance with all building maintenance and safety practices to assure a safe work environment.
9. Performs pricing of materials, assures appropriate documentation and deposit of money collected from local sales.
10. Acts as a mandated abuse reporter.
11. May perform other duties as assigned to assure efficiency of operations.

Minimum Qualifications:

Experience working in a retail or clothing store is desirable.

Reports To: Retail Store Manager

Supervisory Responsibility: Provides training and leadership functions for daily supervision of retail associates.

Required Knowledge, Skills and Abilities:

• Ability to communicate in a positive manner.
• Ability to document and complete daily book keeping.
• Ability to read, write and communicate in English.
• Knowledge of HOPE and ability to communicate information about HOPE.
• Knowledge of what items are acceptable products and what are unwanted items.
• Ability to supervise others and provide a learning environment.
• Ability to stand at a work station for long periods.
• Ability to lift and move 40 lb. loads.
• Use of hand trucks and hydraulic lifters and other machinery.

Environmental Conditions: Store environment. Constant physical activity, lifting, moving and sorting large loads of materials all day long. May be exposed to dirt and dust.

Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us?

Visit to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.

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