Job Description
The Claims Quality Assurance serves as the technical claims expert for the
Claims Operations by auditing compliance with established CorVel, industry and
carrier claim handling standards. The primary responsibility is evaluating claim
handling quality, accuracy, and timeliness in categories including but not
limited to: coverage analysis, investigation, valuation, reserving, compliance
and accurate disposition of claims. This role has the ability to interpret
results and trends in order to deliver operational reporting and participate in
the development and presentation of training.
This is a remote position.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
* Model ethical behavior and executes job responsibilities in accordance with
CorVel’s core values, ethics, and information protection policies
- Serve as technical QA lead to assigned offices or departments
- Lead QA projects and serve as primary coordinator for senior leadership of
assigned offices
* Support the Claims Quality Assurance Program and the EC Operations Team in
developing and implementing quality improvement strategies
* Lead the creation, presentation, execution, and calibration of Quality
Assurance Training sessions, including integration and delivery of claims
training programs in the context of Quality Assurance calibration exercises
(e.g. policy, systems, workflows, statutes), taking steps toward target
results and the acquisition of target skills-sets, creation, maintenance, and
adjustment of quality assurance training materials as needed for use in
quality assurance training sessions
* Report on pending payments, reserves, Adjuster POA/Supervisor review
compliance, leakage, and various reports to assess operational performance
and compliance to CorVel standards
* Monitor claim financials; perform routine follow ups for audits identifying
reserve deficiencies or pending aspects of claim liability or compensability;
Ensure carrier reporting deficiencies have also been corrected
- Maintain and update in real time quality, quantity, and turn-time standards
- Conduct testing on software, websites, and other technical products to
identify and resolve defects, and other potential claims processing issues
* Review claim process specifications to understand the scope, requirements,
and function of each product
* Identify appropriate parameters, functions, and data to test and validate;
parameters may include general function, validity of results, accuracy,
reliability, and compliance with industry standards
* Conduct testing to ensure products perform according to user requirements and
within established guidelines; if a product does not perform within
specifications, report defects to EC Operations and the BOT teams identifying
and recommending solutions, improvements, and updates
* Submit operational QA reporting to EC Ops at durations outlined; operational
reporting to include written corrective action plans for areas of deficiency
identified during the QA review process
* Participate in strategic operational calls with EC Operations and claims
leadership when the QA process has identified a significant operational
deficiency
* Work with EC Operations to insert QA corrective action plans required by a
carrier or client
KNOWLEDGE & SKILLS:
* Excellent written and verbal communication; demonstrated ability to provide
superior service to internal and external stakeholders
- Effective quantitative, analytical and interpretive skills
- Excellent leadership and mentorship skills, with a demonstrated ability to
motivate staff and obtain results through teamwork and education
* Ability to identify priorities, execute and handle multiple responsibilities
in a dynamic, fast paced environment
- Strong proficiency with Microsoft Office applications
- Strong interpersonal, time management, project management, and organizational
skills
- Ability to maintain a high level of professionalism
- Knowledge of the entire claims administration processes including ancillary
services
* Ability to remain poised in stressful situations and communicate with
diplomacy, using written and verbal communication
* Ability to work independently or in a team environment while functioning as
an educator rather than an auditor
EDUCATION & EXPERIENCE:
* Bachelor’s Degree with course concentration in Business Administration, or
related field; or 5+ years of equivalent combination of education and
experience in a complex healthcare, insurance, or third-party claim
organization with significant claim management expertise
* Must have significant industry experience and a thorough understanding of
CorVel’s proprietary systems and solutions
* Certified Trainer and/or Quality Assurance experience a plus
PAY RANGE:
CorVel uses a market based approach to pay and our salary ranges may vary
depending on your location. Pay rates are established taking into account the
following factors: federal, state, and local minimum wage requirements, the
geographic location differential, job-related skills, experience,
qualifications, internal employee equity, and market conditions. Our ranges may
be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into
a different level, either up or down, based on assessment during interview
process taking into consideration experience, qualifications, and overall fit
for the role. The level may impact the salary range and these adjustments would
be clarified during the offer process.
Pay Range: $70,276 – $116,942
A list of our benefit offerings can be found on our CorVel website: CorVel
Careers | Opportunities in Risk Management
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In general, our opportunities will be posted for up to 1 year from date of
posting, or until we have selected candidate(s) to fulfill the opening,
whichever comes first.
ABOUT CORVEL
CorVel, a certified Great Place to Work® Company, is a national provider of
industry-leading risk management solutions for the workers’ compensation, auto,
health and disability management industries. CorVel was founded in 1987 and
has been publicly traded on the NASDAQ stock exchange since 1991. Our continual
investment in human capital and technology enable us to deliver the most
innovative and integrated solutions to our clients. We are a stable and growing
company with a strong, supportive culture and plenty of career advancement
opportunities. Over 4,000 people working across the United States embrace our
core values of Accountability, Commitment, Excellence, Integrity and Teamwork
(ACE-IT!).
A comprehensive benefits package is available for full-time regular employees
and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability,
Health Savings Account, Flexible Spending Account Options, Life Insurance,
Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance,
Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with
ADA regulations as applicable.
#LI-Remote
Job Tags
Minimum wage, Full time, Work at office, Local area, Flexible hours