Job Description

Quality Assurance Complaint Investigation Specialist

LaSalle Network is partnering with a leading manufacturing organization to hire a Quality Assurance Complaint Investigation Specialist for a fully remote opportunity in the Central or Eastern time zones. This QA professional will own customer complaint investigations from initial review through root cause identification and corrective-action recommendations. The role will work cross-functionally with Quality, Manufacturing, Operations, Supply Chain, and Customer Experience to investigate issues and ensure findings are thoroughly documented.

Responsibilities:

• Lead investigations into customer quality complaints
• Determine whether issues are internally or externally driven
• Perform root cause analysis
• Gather and analyze production, quality, and operational data
• Partner with Manufacturing, Operations, and Supply Chain during investigations
• Document findings and supporting information in SAP
• Recommend and track corrective actions
• Communicate investigation results to stakeholders
• Identify complaint trends and continuous improvement opportunities

Requirements:

• Experience in Quality Assurance within a manufacturing environment
• Hands-on experience conducting complaint or quality investigations
• Strong root cause analysis skills
• Knowledge of basic manufacturing processes and quality fundamentals
• Strong analytical, problem-solving, and documentation abilities
• Ability to manage investigations across multiple departments
• SAP experience is preferred

Key Details:

• Remote opportunity
• Compensation: $32.00-36.00 per hour
• Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit

If you have a manufacturing quality background and experience investigating issues through resolution, apply today or message me directly to learn more! Thank you, Sarah Carpenter LaSalle Network.

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