Job Description

Role Description

Join the team as Twilio’s next Senior Program Manager, Disaster Recovery. This position is needed to lead the disaster recovery (DR) program. This leader is responsible for communicating, developing, implementing, maintaining, and managing the governance of the enterprise disaster recovery management (DRM) program. The objective of this program is to support product and IT systems' resilience and timely recovery, regardless of cause.

• Lead the annual plan development, review, and executive sign-off lifecycle for critical product and non-product systems.
• Actively integrate disaster recovery vulnerabilities, Service Readiness Framework (SRF) findings, and exercise gaps into existing risk frameworks to quantify, score, and systematically drive down operational risk across the company.
• Author clear program updates, annual compliance metrics, and formal responses to internal and external audit findings.
• Partner across the organization to support the execution of unified Gamedays and quarterly technical tests to ensure critical applications fail over predictably.
• Benchmark and audit actual technical execution against strict Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
• Convert static, document-heavy continuity playbooks into clean, runnable-style procedures to optimize recovery coordination.
• Review and audit the independent business continuity and disaster recovery plans of high-exposure third-party SaaS vendors to proactively isolate and eliminate downstream single points of failure (SPOFs).
• Verify fallback processing environments, ensuring that automated remediation workflows are fully provisioned and mapped before disruptions occur.
• Serve as the technical disaster recovery authority during active live disruptions, seamlessly synchronizing recovery activities with existing tactical response teams.

Qualifications

• Certification: Active Certified Business Continuity Professional (CBCP) designation required.
• Technical Domain Depth: Practical familiarity with cloud infrastructure platforms (AWS console operations), containerization ecosystems, database synchronization architectures, and centralized configuration directories.
• Crisis Competency: Proven experience leading technical response or recovery workflows during high-severity live outages alongside incident management teams.
• Communication: Exceptional verbal and written communications skills; ability to distill highly dense technical single points of failure (SPOFs) into clear, actionable financial and engineering risk metrics for senior security leadership.

Requirements

• Experience: 7+ years of dedicated technical Disaster Recovery program management experience in a highly scalable, cloud-native enterprise environment.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Potential participation in Twilio’s equity plan and corporate bonus plan.
• All roles are generally eligible for health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.

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